Clinical Operations Lead - Boston

We are seeking a Clinical Operations Lead to build and lead the data operations team at our Boston site. In the near term, you will be the responsible supervisor on shift in our 2-lab setup, combining hands-on healthy and clinical execution with real-time supervision, decision-making, and problem-solving in a technical research environment. You will be the go-to person on shift for both participants and staff. Over the next 12-18 months, as the site scales into clinical operations, the role grows substantially: you will hire and lead your own team, own the SOPs and training curriculum the team runs on, and prepare the site for GCP-grade clinical trials.

In this position, you will:

• Serve as the senior authority during assigned shifts, reporting directly to the Site Head
• Manage and oversee daily shift operations in the clinical research lab, including participant flow and staff coverage in the early phases
• Supervise and support Clinical Data Operators during shifts
• Personally run healthy and clinical sessions, including participant onboarding and data collection - more in early phases, less as the team grows
• Handle complex or sensitive cases involving participants with mental health conditions, including real-time decision-making and escalation
• Act as the primary point of contact for unexpected issues during the shift
• Troubleshoot technical or operational issues that arise during studies
• Author and iterate the SOPs, training curriculum, and competency standards that the rest of the team will run on; ensure adherence to clinical protocols, safety guidelines, and data quality standards
• Maintain accurate documentation and incident reporting; over time, build the documentation discipline needed for GCP-grade clinical operations
• Collaborate closely with clinical coordination, recruitment, and global stakeholders to ensure smooth operational flow and business success
• Work in a fast-paced, technical, and shift-based environment

Our ideal candidate will have:

• A Bachelor's or Master's degree in Social Work, Psychology, Nursing, Occupational Therapy, Counseling, or a related human-services field
• Prior hands-on experience working with participants or patients in clinical, therapeutic, or research settings
• Comfort working with individuals facing mental health challenges, including the ability to recognize escalating situations and respond appropriately
• Maturity and the ability to stay calm under pressure
• Strong interpersonal and communication skills
• Comfort operating in a technical environment and following detailed protocols
• The ability to multitask and produce results under pressure in a dynamic environment
• A high degree of responsibility, reliability, and organization
• Quick learning skills, strong ownership and the ability to get things done

Preferred:

• Direct people-management experience. You will manage a small team in early phases and grow that team across multiple shifts within 18 months.
• Experience in IRB-governed human subjects research

This is a full-time position based in Boston (Charlestown), MA. The role will be hybrid initially while the office is being built out, and is fully onsite once the lab is operational. If this sounds exciting, get in touch: joinus@hemispheric.ai