Application/IT Supporter

Help hospitals deploy, operate and get the most from UNEEG software solutions

At UNEEG Medical, we are on a clear mission: improve epilepsy care and enhance patients' quality of life through objective, real-world EEG data. UNEEG EpiSight Solution, our sub-cutaneous EEG monitoring solution enables remote monitoring of brain activity in people with uncontrolled epilepsy and is already making an impact across Europe and the US. We combine the agility of a small company with the high standards of the medical device industry.

Your role and team:

We are looking for an Application/IT Supporter who will be responsible for the technical deployment, support and ongoing operation of UNEEG's software solutions. You will help onboard new hospital customers, with a primary focus on the US market, while ensuring excellent service and operational continuity for our existing customers.

You will initially be part of Technology and later join the new Customer Enablement & Governance team. Working closely with the Project Lead, Customer Enablement & Governance, you will be the technical bridge between hospital IT teams and colleagues across Commercial, Clinical Operations and Technology. The role includes both remote and on-site support, and travel can be expected.

Your main responsibilities will be:

• Plan, install, configure and test data transfer infrastructure solutions in hospitals
• Provide remote and on-site support for installations, upgrades, operation and troubleshooting
• Train hospital IT staff and system administrators to maintain deployed solutions effectively
• Monitor and maintain hospital servers, cloud clients and Microsoft Azure environments
• Troubleshoot networking, data communication, application and system performance issues
• Configure and manage virtual machines, containers and Kubernetes environments, and deploy patches and updates
• Document support cases and technical issues in Jira and collaborate with software developers on resolution and product improvements
• Maintain deployment procedures, troubleshooting guides and other technical documentation in line with healthcare IT and data security requirements

You will thrive in this role if you:

• Are service-minded, outgoing and persistent, and enjoy working directly with customers
• Take ownership, follow up rigorously and solve problems before they arise
• Can manage several tasks at the same time while staying structured and attentive to detail
• Communicate clearly with both technical and non-technical stakeholders
• Enjoy collaborating across commercial, clinical and software development teams
• Are flexible when customer needs occasionally require support across time zones or outside normal working hours

Your background:

• An education as an IT Support Technician or Data Technician, ideally focused on infrastructure, or a relevant degree in software development, infrastructure or a related field
• Experience or strong interest in customer-facing technical service or IT support; newly educated candidates with the right mindset are also encouraged to apply
• Proficiency in Microsoft Azure, virtualization and container-based environments, including Kubernetes
• Knowledge of relational databases, such as SQL Server, and scripting
• Ability to troubleshoot networking, application and system performance issues
• Experience with defect tracking and monitoring tools, such as Jira, Prometheus, Grafana or Azure Monitor
• Fluent professional English, both written and spoken

It will be an advantage if you have experience with:

• Healthcare IT, hospital environments or deployment in public-sector organizations
• Healthcare data standards, hospital IT security protocols or clinical trial workflows
• ITIL or similar service management methodologies
• Data protection and privacy requirements, including GDPR and HIPAA
• Supporting international customers in Europe or the US
• Relevant certifications, such as Microsoft Azure Administrator or Kubernetes Administrator

Applicants must be eligible to work in Denmark and possess a valid work and residence permit if applicable. At this time, we are unable to support work permit applications or sponsorships.

What we offer:

• A key role in supporting secure and scalable customer solutions in a growing medical device company
• Close collaboration with skilled colleagues and international hospital stakeholders
• A workplace with great energy, social activities and a culture of togetherness
• A role based at our modern HQ in Allerød with good facilities and easy access

At UNEEG, your ideas matter, your work makes a difference, and your colleagues have your back.

Who to contact:

For more details about the job, please contact Senior Director, Technology, Kim Heegaard Hansen at +45 25 65 75 01.

How to apply:

Apply through our Careers site.

All applications must be in English and are treated confidentially. We screen applications and invite candidates for interviews on an ongoing basis.

About UNEEG Medical

UNEEG Medical pioneers ultra long-term subcutaneous EEG monitoring to help physicians optimize treatment for epilepsy patients. Our UNEEG EpiSight solution provides objective insights into seizure burden, enabling more personalized care. We collaborate with leading institutions across Europe and the US to help patients regain control of their life. At UNEEG Medical, we are currently 40 dedicated people with diverse backgrounds. Our HQ is in Allerød with subsidiaries in the UK, Germany, Austria and the US. Our core values Togetherness, Integrity, and Dedication guide our work as we catalyze brain health therapy with real-world data.